Apply for Senior Product Marketing Manager Role at BCB Group October 2025 Update

As a Community Support Specialist at Zora, you will be the direct link between our platform and its users, playing a crucial role in maintaining a supportive and knowledgeable environment. Your key responsibilities will include:

• Triage and prioritize community support requests across various channels (social DMs, Front, X, Farcaster, etc.).
• Collaborate effectively with global teammates to ensure continuous support coverage.
• Actively work to reduce response times and enhance user satisfaction across all key support channels.
• Create detailed tickets in Linear for our Product and Engineering teams to facilitate bug fixes and product enhancements.
• Execute appropriate content moderation actions to uphold community guidelines and maintain a positive environment.

We are looking for a dedicated and empathetic individual with a strong foundation in Web3. Ideal candidates will possess:

• A strong, foundational understanding of Ethereum, block explorers, tokens, and general market mechanics.
• Proven experience in customer support or community management, preferably within a tech or Web3 context.
• A collaborative, empathetic, and highly detail-oriented approach to problem-solving.
• Exceptional writing and adept communication skills, capable of explaining complex topics clearly.
• The ability to work effectively and autonomously within a remote-first work environment.
• Familiarity with various tokens, DEXs, and cryptographic concepts on both Layer 1 and Layer 2 solutions.
• A genuine interest in Web3 news and culture, with active participation on platforms like Farcaster or X.
• Hands-on experience trading, posting, or actively using Zora (or similar token/market platforms).
• Previous experience in community moderation or engagement roles.

To join our innovative team at Zora, please click the button below to access our application form. Share your passion for Web3 and community building, and tell us why you’re the perfect fit for this role. We are excited to review your application and learn more about you.

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Q1: What is the application deadline for this position?
The closing date for applications is November 15, 2025. We encourage you to apply as soon as possible.

Q2: Is this a full-time or part-time role?
This is a part-time contract position, requiring approximately 20 hours per week, including at least one weekend day.

Q3: Is Zora a remote-first company?
Yes, Zora operates with a remote-first culture and our team members are located across the globe. You can work from anywhere.

Q4: What are the core working hours for this role?
Core coverage is needed in GMT hours (Western/Central Europe), accommodating global collaboration.

Q5: What is the pay range for this position?
The US hourly pay rate for this contractor position is $25/hr – $30/hr USD, based on experience and location.