Davinci Virtual LLC, a global leader in providing innovative business solutions including virtual addresses, live answering services, and dynamic meeting spaces, is seeking a highly motivated Virtual Client Specialist. This crucial role is the heart of our live answering service, ensuring our clients receive top-notch customer support and seamless communication. If you thrive in a fast-paced environment and are dedicated to delivering exceptional service, join our amazing team!
October 15, 2025
November 15, 2025
Full-Time / Remote (after initial training)
📄 Job Description
Key Responsibilities:
- Accurately and efficiently process all inbound calls, strictly adhering to client-specific instructions within our software systems.
- Maintain the highest level of customer service with a pleasant, energetic, and friendly demeanor on every interaction.
- Skillfully navigate client call flows, including websites, scheduling/calendar tools, product information, and reporting systems.
- Compose and send professional messages using proper format, grammar, punctuation, spelling, and vocabulary.
- Actively participate in bi-weekly call monitoring and grading to consistently meet or exceed department guidelines for call quality, accuracy, and answer time.
- Respond promptly and appropriately to all communications from co-workers, other departments, supervisors, and managers.
- Collaborate effectively with team members, supervisors, and clients, contributing positively to team goals.
- Review daily team performance statistics and strive for continuous improvement towards set goals.
- Maintain comprehensive knowledge of Davinci’s policies, practices, and procedures to fulfill all job requirements.
📌 Requirements
Essential Qualifications:
- High School diploma or GED is required.
- Proficiency in Microsoft Office Suite, Email, Internet navigation, Microsoft Windows, and Microsoft Outlook.
- Ability to type at least 40 words per minute.
- Fluent in the English language with exceptional written and verbal communication skills.
- Demonstrated experience in a customer service environment.
- A dedicated work-from-home environment free of distractions and outside noise.
- Reliable internet connection meeting our minimum speed requirements.
- Willingness to secure a backup work location in case of an internet outage or to work from our office whenever necessary.
Desired Skills & Attributes:
- A collaborative team player with strong problem-solving and conflict resolution skills.
- Possesses flexibility, creativity, and takes initiative.
- Committed to continuous learning and skill improvement.
- Technically savvy, a self-starter, quick learner, and highly motivated.
- Maintains a professional appearance and presentation when representing Davinci Virtual.
- Focused, organized, flexible, and demonstrates consistent, predictable, and timely attendance.
📝 How to Apply
❓ Frequently Asked Questions
Q1: What is the application deadline for this position?
The closing date for applications is November 15, 2025. We encourage all interested candidates to apply as soon as possible.
Q2: Is this a fully remote position?
This role is primarily remote, allowing you to work from home. However, it requires an initial in-person training period at our Midvale office. You must also be willing to work from the office or a backup location in case of home internet outages.
Q3: What are the key technical requirements for this role?
Applicants must be proficient in Microsoft Office Suite, Email, Internet navigation, Windows, and Outlook. A typing speed of at least 40 words per minute and a reliable, high-speed internet connection are also essential.
Q4: What is the pay rate for the Virtual Client Specialist position?
The starting pay for this full-time position is $15 – $16 per hour, with opportunities for growth and a new hire signing bonus.
